Organisation and Relationship Systems Coaching | Thoughts Designer
All relationships have a system. Some work well and some don't. Since I have been working with relationships for the last 44 years, I've. I help my consulting clients choose and make the most of their customer relationship management systems, including content and marketing. Using a consumer relationship system will dramatically improve your sales and customer relationships. Learn how.
When I try to talk with him about our disconnection, he gets very quiet or leaves the room. I hate that we can't talk about things. I've had some big challenges this last year at work, and she has no caring or empathy towards me at all. She just wants me to listen to her, but she doesn't want to listen to me.
When she wants to talk about our problems, it's always about what I'm doing wrong.
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I'm sick of this. I think maybe we shouldn't be together. Here is what I see: I see two people who do not take responsibility for their own feelings, and instead make the other person responsible for them -- which leads both of them to feel like victims of the other's choices.
I see two people, each focused on blaming and controlling the other person rather than looking at their own part in the system. I see Leann "pulling" on Thomas to make her feel loved and important to him. Because she is rejecting and abandoning herself in many ways, she then feels insecure and wants Thomas to make her feel that she is okay.
She uses over-talking, explaining, defending and blaming as her main forms of control. I see Thomas giving in to Leann, trying to give her what she is not giving herself, and then getting angry and resistant when what he gives to her is never enough.
I see him rejecting and abandoning himself to care-take her, then shutting down to avoid being controlled by her, and blaming her for his shutting down. Both Leann and Thomas want very much to connect with each other, but because neither is connected with themselves, they are each behaving in ways that create distance rather than connection.
In my work with them, I first helped each of them to see that they were operating at a common level of woundedness -- which means a common level of self-abandonment. Both were contributing equally to the problems in the relationship, even though each believed the other was more at fault. For them to heal their relationship, they each needed to get their eyes off the other and on to themselves.
I then helped each of them see how they were abandoning themselves.
Each of them were making the other responsible for their feelings rather than learning to compassionately manage their own painful feelings.
I taught them the Inner Bonding process for learning to love and value themselves and take full responsibility for their own feelings. Fortunately, both Thomas and Leann were open to learning about how to take loving care of themselves. As they each practiced taking care of their own feelings, their relationship gradually healed.
As they each learned to connect with themselves and love themselves, they found they were able to connect with and share love with each other. I have found that couples who are having problems are generally operating from one of the following four systems: A "Resist-Resist" system, where each person is terrified of being controlled and is shut down much of the time to avoid giving themselves up. A "Pull-Compliance" system, in which one person is demanding and the other consistently gives in.
Organisation and Relationship Systems Coaching
The firm heavily invests in screening potential cardholders. They implement CRM by marketing the right products to the right customers. The firm implemented personal greetings, collaborative filtering, and more for the customer.
Consumer behaviourBiology and consumer behaviourand Buying decision Customer or consumer profiles are the essence of the data that is collected alongside core data name, address, company and processed through customer analytics methods, essentially a type of profiling.
Customer-relationship management - Wikipedia
A customer is abstracted to information that sums up consumption habits so far and projects them into the future so that they can be grouped for marketing and advertising purposes.
One research study analyzed relationships between consumers in China, Germany, Spain, and the United States, with over brands in 11 industries including airlines, cars and media.
This information is valuable as it provides demographic, behavioral, and value-based customer segmentation. These types of relationships can be both positive and negative.
Some customers view themselves as friends of the brands, while others as enemies, and some are mixed with a love-hate relationship with the brand. Some relationships are distant, intimate or anything in between. Companies can collect this information by using surveysinterviews, and more, with current customers.
For example, Frito-Lay conducted many ethnographic interviews with customers to try and understand the relationships they wanted with the companies and the brands.
They found that most customers were adults who used the product to feel more playful. They may have enjoyed the company's bright orange color, messiness and shape. These days, companies store and receive huge amounts of data through emailsonline chat sessions, phone calls, and more. All of these are signs of what types of relationships the customer wants with the firm, and therefore companies may consider investing more time and effort in building out their relational intelligence.
Social media such as Facebook, Twitter, blogsetc.
Understanding the customer and capturing this data allows companies to convert customer's signals into information and knowledge that the firm can use to understand a potential customer's desired relations with a brand.
This helps convert data into profits for the firm. Stronger bonds contribute to building market share. By managing different portfolios for different segments of the customer base, the firm can achieve strategic goals. For example, Harley Davidson sent its employees on the road with customers, who were motorcycle enthusiasts, to help solidify relationships. Other employees have also been trained in social psychology and the social sciences to help bolster strong customer relationships.
Customer service representatives must be educated to value customer relationships, and trained to understand existing customer profiles. Even the finance and legal departments should understand how to manage and build relationships with customers. These systems codify the interactions between company and customers by using analytics and key performance indicators to give the users information on where to focus their marketing and customer service. This allows agents to have access to a caller's history to provide personalized customer communication.
The intention is to maximize average revenue per userdecrease churn rate and decrease idle and unproductive contact with the customers.
The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done.
Automation prevents this by having pre-recorded audio messages that help customers solve their problems. For example, an automated contact center may be able to re-route a customer through a series of commands asking him or her to select a certain number in order to speak with a particular contact center agent who specializes in the field in which the customer has a question.