President Ed Barlow — CWA Local
For additional support telephone numbers, see the Avaya Support .. IP Office Meet-Me Conferencing Solution .. 3 conferences of 42 users or any other combination (maximum 64 participants Park/Ride (IP Office based). For additional support telephone numbers, see the Avaya Support web site This may be required for some network providers. t Set the maximum duration in Short Code: *47 • Feature: ConferenceAdd Conference Meet Me This feature 48 Ride Call, 87 right, 8 Rights/User Restrictions Short Codes, 5 Ring Back. Section - Please indicate what the maximum storage limit requirements will be by client. This meeting could be performed via conference call, webinar, video and pager using message waiting indication, Reach Me with call monitoring directly at the agent's voice terminal for “ride.
However, Avaya reserves the right to charge for future software releases at its discretion. Professional License has been removed ? Number of Voice Networking licenses has been reduced from 3 to 1.
All voice networking functions are covered under a single license type, named Multisite Option There is no longer any need for the Voice Networking Start 4 license or the Advanced Networking License The existing Voice Networking Add 4 license is used to turn on networking and controls the number of available channels and it is required for each site.
With Release 5, IP Office will contain the following groups of licenses: Essential Edition formerly Embedded Voicemail This Edition supports the essential needs of a customer such as a voicemail box for each user, voicemail to e-mail, dial by name and automatic attendant.
Embedded Voicemail, 4 Ports 2. VoiceMail Pro License, 4 Ports with optional licenses, a maximum support of 40 ports is possible Meet-me conferencing 3.
Mobile Worker This profile is targeted at users with mobile devices and no Internet connection to the office, e. Tele Worker This profile is targeted at users who are working from home or elsewhere with Internet connection to the office. Additionally, e-mail access to voicemail is provided including synchronization with any IMAP e-mail client this requires Preferred Edition as well as a PC softphone to save on call costs when travelling abroad.
Up to 4 of these users are supported on each system. Customer Service Agent This profile is targeted at employees who are responsible for fielding customer service calls.
It provides them with a web browser interface to view key statistics in real-time. Customer Service Supervisor This profile enables service supervisors to track, measure and create reports for agent or a group of agents productivity via a web browser interface. The caller can also change the selection whilst accessing the Dial by Name feature VoiceMail Pro enhancements Preferred Edition VoiceMail Pro has been enhanced in response to customer requests.
All voicemails are handled exactly like emails. VoiceMail Pro retrieves voicemails from there to present them on the telephone user interface. Maximum number of ports increased from 30 to 40 on IP? Ability to import and export conditions?
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Avaya one-X Portal for IP Office is a server based application that the user accesses via a web browser. Via separate gadgets2 within the browser window, one-X Portal provides easy access to telephony features, call information, call control, directory and Embedded Voicemail as well as VoiceMail Pro mailbox. The call log shows the actual call history, independent of whether the user was logged in to one-X Portal at the time or not.
The caller's phone number and name if known to IP Office are clearly shown in the call status area. These functions are context sensitive and appear depending on the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be configured by the user. Active calls can be easily parked by clicking on a park slot while displaying the active call. Call History The call log displays details of calls you have made, received and missed and it will report the last 30 calls.
Users can use the call log to make a call or add the caller to the Personal Directory. The call log is centralized and also available on the desktop phone.
Calls are ordered in 4 tabs: Outgoing 2 What are Gadgets? Voicemail Access Avaya one-X Portal for IP Office will show new, saved and old voicemails received and provides access into the user mailbox allowing the user to play, rewind, fast-forward, save and delete messages.
System Directory This is the directory of names and numbers from the IP Office telephone system plus all the users and groups on the telephone system. The status can be: Presence within one-X Portal for IP Office allows the user to create sets of call redirection settings. Through the configuration tab the user can create different Presence entries and associate different rules to each such as forwarding to a different number or Do Not Disturb.
In case of Do Not Disturb, the user can establish a list of numbers DND exceptions from whom the user wants to receive calls.
Drawing upon the latest web and design technologies the Customer Call Reporter introduces significant new capabilities to effectively and efficiently manage an SME call center environment. The product focus is on ease of use and deployment simplicity to ensure improved ongoing productivity and lower support costs. Combined with IP Office system built-in ACD Automatic Call Distributor functionality, the new Customer Call Reporter application enables a small business to track and measure customer service and agent productivity levels through an intuitive browser-based interface.
Three customizable Supervisor views Summarized Agent view based upon supervisor. Multi-lingual capable in a single system. Lower Cost of Ownership? Provides a web based call center measurement tool Reports in an easily understandable format No client software to load.
This allows the usage of standard compliant IP telephones using the open SIP standard, giving customers a choice of endpoints of different manufacterers including special purpose devices like conference phones, hotel phones or terminal adapters. This license will continue to support endpoints based on the H.
No other components are needed. These features include, but are not limited to: For highly demanding data traffic processing with large amounts of small packets we recommend the phone for full speed data throughput.
It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users.
This system also supports users in different offices connected via a WAN. They provide the wireless infrastructure for the telephones to connect to. Cost effective high wireless voice quality in a frequency band exclusively reserved for DECT that is secure, easy to deploy and enhance. Two wireless handsets Two radio base stations with internal and external antennas with IP interface for usage with IP Office An appliance server for centralized functions like corporate directory and internal phonebook access, simple text messaging, integration of messaging and other external applications, centralized configuration and maintenance etc.
As the solution contains a handset with liquid protection and Bluetooth headset interface and an appliance server for attaching messaging applications it is especially well suited for verticals like healthcare and retail. Please check type approval for availability in the different regions Avaya Proprietary and Confidential Page 20 of 34 Product Update: Each base station can be also powered by an external power supply.
There are two versions of the base station IPBS available: Up to 32 Nodes in a SCN, the maximum number of users remains at IP Office systems can be connected together in a meshed layout no single point of failure. The Advanced Networking license is no longer required to receive the remote hot desking and distributed hunt groups functionality. Resilient SCN see the diagram below? All 11 Other IP Office solution features Centralized Personal Directory The IP Office Personal Directory is a list of up to numbers and associated names stored centrally in the system for a specific user.
A Directory Entry can be used to label an incoming call on a caller display telephone or on a PC application. The Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display.
The user has their personal directory independent from which phoneT3 only they are logged into? A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The Centralized System Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display.
External directory entries can be obtained from up to three different sources for each IP Office: Ability to use external directory services with different interfaces? All 12 Logistics and Ordering Before it can be used, a valid Feature Key Smart Card - orderable separately needs to be installed, and then IP Office Release 5 software will need to be loaded onto the unit.
Separate CDs are no longer available with Release 5. It may be acceptable to duplicate this media but your contract with Avaya needs to be reviewed in the first instance. IP Office Release 5 will be downloadable and usable free of charge. However, please note that Avaya reserves the right to charge for future software releases at its discretion. A complete technical reference for 5 will be located in the Release 5 Technical Bulletin where all software upgrades are addressed.
To find the latest IP Office technical bulletin: A nominal charge for the delivery of media and the associated handling costs? Avaya BusinessPartners must contact their respective distributors directly to purchase all IP Office Software applications. Each distributor implements a customized IP Office software purchasing and distribution process for its network of Avaya BusinessPartners. These distributor specific internal processes are not covered by this document.
As a result of the pricing changes systems without phones? Full details of the new prices, for your local region and currency as applicable, will be available from your distributor. Product Authorization requirements may be found at: Such assignments will be rotated quarterly and aligned with shift bids. A shift differential will be paid. Duties will include assisting management with floor support, chat support and handling escalations.
No other management duties are included — not coaching, observing, or any other documentation of performance.
- President Ed Barlow
The trial will include training of the workers, determining the scope of the trial, meeting with CWA to discuss expectations before the trial and meeting quarterly with CWA as the trial progresses. The first meeting is set for days after ratification or sooner. Safety Equipment for Supply Chain Employees Supply Chain employees are now eligible for safety glasses and safety footwear under similar terms to Wireless Technicians: If a temporary imbalance lasts for more than 6 months, the move will be made permanent with another canvas by seniority.
Anyone reassigned will have the right to retreat to previous position if it opens up within a year of reassignment. Other Contract Changes Hours of Work Under Temporary Conditions In the event the company determines emergency business conditions require a change in schedules of hours worked, management may adjust schedules on a temporary basis, but a new provision requires management to explain the business needs and the expected duration of the temporary condition so that workers can better prepare and plan for the temporary schedule change.
More details on the new contract will be available soon. Please join us for an informational picket at Morosgo on Friday pm to show support for our Mobility Bargaining Team. This is an election year so please be advised that the election committee will take nominations for office at the October Union Meeting. It is believed that the company will be aggressively administrating discipline for performance under DEX.
Please check your records to insure you don't have entries that you were not aware of, or may have forgot to grieve. I'm told termination payments will be biweekly rather than monthly.Configure and Set up Conference Calls Using MeetMe
But definitely no lump sum, except for the benefits payout under the print media contract. What happens to our YP reps there? What happens to reps in those jobs? If we continue to work for DEXYP, will our years of service be bridged, or are we all considered new employees?
Some of us have a long time with the company.
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Service that was recognized at the closing will continue to be recognized as long as service remains continuous. Remember we got paid over a 16 month period on new business, which was the income plan we were hired under. Earned commissions will be recognized and paid appropriately. If a position is eliminated will there be severance? If surplused, will our benefits also be cut off? In the current DSE rep title, if this position is retained, will they honor salary and unrecoverable draw agreements?
If positions are not retained, Will we be given opportunity to become Account managers? Salaries and recoverable draws in accordance with CBA terms will be honored unless and until the Union and the Company agree to other terms 8. To the best of my knowledge that has not been determined; however, further implementation of the GTM strategy is on hold. Dex acquired the stock and other ownership interests in the YP entities. The same union-represented employees working the day before the transaction were working the day after.
Only the ownership of the employers of the represented employees has changed. But, YP has not undergone the kind of rigorous stream-lining that Dex has over the past two years, and we do anticipate that the YP entities will get smaller and experience some eliminations. This MOA will insure that the Job Bank is available for any of our members who are currently affected by the 3rd quarter surplus and any future surplus up to the ratification of the next contracts.
Please feel free to call me if you have any additional questions after reading the MOA and I do look forward to seeing you all at future Union Meetings. From that point forward through the end of the Working Agreements, bargaining unit employees will no longer receive tuition funding through, nor under the terms of, either of those two plans.
Consistent progress is defined as completion of one course during each calendar year. The Company retains the right to modify the list of approved degree programs. Each day in a work assignment, in which an employee performs actual work, will be paid wages in accordance with the applicable Working Agreement. Such work assignment and the wages earned will not reduce any residual termination allowance otherwise owed under Any future termination allowance will be adjusted by this lump sum amount Regular time spent in the meetings will be paid.
No time or expenses will be paid for travel to attend the meetings. July 24, To: Below is the settlement for technicians in TFS. This is a huge win for our Technicians that were affected by changes the company made in TFS pertaining to scheduling. In settlement of this dispute: BST agrees that effective September 1,it will implement the following scheduling rules for the technicians identified above: Employees will not be scheduled to work back to back Sundays 2.
Employees will not be scheduled to work back to back Saturdays 3. Employees will not be scheduled to work Sunday and Saturday in the same week 4. Employees scheduled to work on Sunday will be scheduled off the following Friday 5. Employees who have four 4 contractual days off "VP, DP, HO" during a holiday week, will not be scheduled to work the holiday 8. Employees who have five 5 contractual days off through a combination of "VP, DP, HO, or Company Recognized Holiday", will not be scheduled to work the weekend before or after the five 5 days off 9.
Saturdays schedules are rotated evenly amongst all employees in the work group Sundays schedules are rotated evenly amongst all employees in the work group Employees scheduled to work on Sunday are selected from the employees who were scheduled to work the preceding Saturday Sunday picked from Saturday Employees are allowed one special request per quarter for a Monday through Saturday, e.
The Union is aware that the Company reserves the right to make changes to the officially posted weekly work schedules, in accordance with the limitations set forth in the collective bargaining agreement.
Additionally, the Union is aware that in order to meet the needs of the business, the Company reserves the right to schedule in accordance with the limitations contained within the collective bargaining agreement, even if such schedule conflicts with 13 rules listed above. There may also be similar occasions where it is impossible to comply with every rule.
For example, if business needs require more than half of technicians to work Saturdays, it will be impossible to comply with a rule that technicians cannot be scheduled to work back-to-back Saturdays. Finally, BST will make good faith efforts to comply with these rules, but in the event of an error, the employees must work the posted schedules; employees may not refuse to work posted schedules on the grounds that the Company has allegedly violated this Agreement.
CWA does not waive its right to grieve on behalf of someone who is scheduled in violation of this Agreement and seek an appropriate remedy. From that point forward, bargaining unit employees will no longer receive tuition funding through, nor under the terms of, either of those two plans. The District will be meeting with the company in an attempt to come up with a better solution. Nominations will be taken shortly after the meeting is called to order.
There's a lot of things going on throughout the companies we represent. We've had more security investigations than usual. Please be advised the company has a department that investigates what they believe to be FMLA abuse and we have had a number of members terminated this year alone for FMLA abuse.
We have managers who feel it's ok to do craft work. This needs to be brought to our attention immediately if you know or suspect this to be going on. We can not afford to allow managers to do work that we have bargained for our members to do.
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However we ask that you not make suggestions on automating you work, doing away with weekend and holiday schedules. Those type of comments have lead to the Company creating automation programs that have in returned showed the lack of need for employees in certain departments.
We must do everything we can to preserve jobs in Atlanta. Attendance and performance continues to top the Companies we represent list of metrics they consider when deciding to add or decrease head count. We ask that you reframe from using E-Time when it is offered. Allow them to pay you for sitting at you desk or pulling No Jobs Available. E-Time can be used to determine the lack of need for employees within your work group. Wire techs please be advised that managers are coercing tech into resigning left to right.
If you are called into a meeting with management where they threaten to terminate your employment unless you resign. If you are having issues getting benefits claims approved, please don't hesitate to call the Local for assistance. Your newly appointed VP Yolanda Pearson continues to handle all benefits issues and can assist members in getting them approved or assist with the appeal process. There are opportunities for many of you to take classes paid for by the company.
I would like to make sure you're taking advantage of those opportunities. We must not leave any free money on the table as the company will try to reduce it during the next round of negotiations. Depending on which contract you're in, classes can be set up at you job sites during the week or weekends to fit the needs of our members.
Call the Local to get more information on setting up classes. I want to also encourage you to make it your business to become more active in your Union this year and going forward.
CWA can only be as strong as our members want it to be. Schedules of events can be found on our website and FaceBook Page. If there's anything I can do to further assist you please don't hesitate to call me April 19, Greeting Brothers and Sisters, it has been brought to my attention that in many departments managers are doing craft work and very few are grieving this.
A lot of our work has been moved to other states and in some case automated. Please report this to the Local if it is occurring in you department. We are looking for new stewards so please attend the next meeting for more information.
Please join with Local on May 20, 8: Fishing rods, bait, and tackle are provided to kids to fish in a small pond that will be filled with catfish the night before. Assistance with baiting the hook and removing the fish will be provided, just bring your cooler.
There is a lot of things going on throughout the companies we represent. We have managers discriminating against our female members who are field technicians. This needs to be brought to our attention immediately as we will not tolerate any managers who seeks to discriminate or treat our women different. We have a Steward Yolanda Pearson handling all benefits issues who can assist members in getting them approved or assist with the appeal process. There are opportunities for many of you to take classes paid for by the company and I would like to make sure you are taking advantage of those opportunities.
January 3 Happy New Year!!! Please start the year off by attending the 1 Union Meeting of the year 6: Its my hope that we will continue to provide you with the very best representation possible. Please be advised the nominations for delegates to the District 3 convention will be held at the February Union Meeting.
Members can park at the Local for free and transportation will be provided to and from the March. If so please be sure to attend the December Union Meeting so that you can submit the name of the family. A Family's name will be drawn from a hat under Good and Welfare. Take a look at our Website to stay up-to-date on other events. Many of our members will soon be asking you what rights they have contractually as it pertains to voting.
So I wanted to make sure you know what you're entitled to contractually and by law. Jurisdiction of Law Articles pretty much state that Law supersedes our contracts. So especially in the case of Mobility, and Avaya members, we could make sure the company abide by the law.
At the end of the day if you would like to vote on Election day. Also note that per the law the company can decide what hours to allow the employee to go vote. If you are excused from work to go vote. Make sure you vote. Language in the contracts varies however the Law supersedes our contracts. Voting employees who are scheduled to work and cannot reach the polls to vote due to their work schedule during he time the polls are open will be allowed reasonable time off to vote with no loss of pay.
Voting employees who are scheduled to work and cannot reach the polls to vote due to their work schedule during the time the polls are open will be allowed reasonable time off to vote with no loss of pay. GA Law below Affording employees time off to vote Each employee in this state shall, upon reasonable notice to his or her employer, be permitted by his or her employer to take any necessary time off from his or her employment to vote in any municipal, county, state, or federal political party primary or election for which such employee is qualified and registered to vote on the day on which such primary or election is held; provided, however, that such necessary time off shall not exceed two hours; and provided, further, that, if the hours of work of such employee commence at least two hours after the opening of the polls or end at least two hours prior to the closing of the polls, then the time off for voting as provided for in this Code section shall not be available.
The employer may specify the hours during which the employee may absent himself or herself as provided in this Code section. Tech's please be advised there have been a number of techs ticketed for passing school buses. Please make sure we are paying attention as many of our members are being disciplined for these driving violations. They should all be posted no later than October 15, If not please notify your job steward or call the Local. Stay tuned for exciting news about this year's Holiday Party.
This is not to be considered official as it is the math of Ed Barlow based on language in the contract along with my personal research. I encourage you all to look it up and verify this information yourself. The award payment will be made as soon as practicable after the award year and will normally occur the payday of the last full pay period in November. Below copied from contract B.
EligibilityEmployees eligible for payments as described above are those regular, temporary and term employees who are on the payroll on both the beginning and ending dates of the award year and who works for a minimum of three 3 months within the award year in a position covered by this Collective Bargaining Agreement.
Eligible employees who are on approved leaves of absence, short-term disability absence or partial disability absence and meet the other eligibility requirements on the ending date of the award year shall receive a payment, provided they return to duty on or before December 31 of the year in which the payment is made. I personally miss the old system but will gladly accept our CWA negotiated bonus. Now remember to ask the non members to donate this money back to the union being they do not need us.
Please make plans to attend the next Union Meeting August 9, It is extremely important that all members get involved. No issue is to small. We have since certified 3 new Mobility Stewards. Along with them EVP Corey wells will over see the grievances and issues and Tony Barlow and Yolanda Pearson will continue to help with grievances and get the new Stewards up to speed.
Please remember to make a clear request for Union Representations before or during meetings with management if you feel it could lead to discipline. In the mean time please, call the local for representation and to file grievances. Apps can be found under the files tab.
Wire Technicians Scope of Work During negotiations, in exchange for several upgrades, our bargaining team agreed to expand the wire technician scope of work to include the fiber drop.
This expanded scope of work would allow the Wire Technician to place a connector on the end of a fiber drop and plug the connector into an existing LGX port. Recently we were informed that the company had begun training Wire Technicians to splice a fiber drop directly to the fiber cable.