real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

Author: Mezijas Yozuru
Country: Haiti
Language: English (Spanish)
Genre: Finance
Published (Last): 15 February 2015
Pages: 269
PDF File Size: 5.30 Mb
ePub File Size: 12.97 Mb
ISBN: 351-8-36868-215-9
Downloads: 88614
Price: Free* [*Free Regsitration Required]
Uploader: Taujin

Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

One of the most inspiring parts of our business is positive customer feedback, especially when it involves one of our remarkable employees in the Philippines! At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at baselune interaction. A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent.

The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him from the path of an oncoming hurricane. The customer was stqndards how the agent spent three hours on the line, never giving up on the mission. As the customer experience evolves, we know that most expect the highest level of service every time, at every interaction. The ability to still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Teleperformance in the Philippines.

  BAGETI E BUJQESI PDF

We tell every potential client about our high standards.

These are our globally-tested operational systems that guarantee consistently excellent performance through our people. We standarfs them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have.

We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers.

We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate. At Teleperformance Philippines, our people teleperflrmance what the work is really about — changing lives every day.

We go to work day in and day out because the work that we do matters, and the people teelperformance we interact with needs our skills and our talents to help them solve problems that are important to them. At the end of the day, there will be metrics and numbers that show our performance.

Behind the numbers, however, customer feedback tells the deeper story of how our people truly demonstrate how Teleperformance Philippines Cares. Leave this field empty. Technology has changed the way we communicate.

  LA REMOLIENDA OBRA COMPLETA PDF

Mobile devices and social media help us stay in touch whenever and wherever we want. For businesses, this revolution has presented a particular challenge. Now, customers choose enterpdise they want to interact with brands and companies. They can select not only the mode of communication, but also the….

Change Country

A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms. Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working telepetformance.

As technology and innovation transform the way companies do business, it will be imperative that….

August 6 Customer Experience. Teleperformance in the Philippines Cares is our latest brand communications campaign, launched in Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. Avoiding the Leadership Bubble.