The Zen of the Meet & Greet - Be Less Typical - Car Sales
10 Tips to Help You Meet (and Beat) Your Retail Sales Targets . squares their body to the customer, and genuinely greets them into their store. Step 1: The Professional Meet and Greet. auto sales, professional, car sales Business Greeting & Introduction Tips (az-links.info). A day in the life of every businessperson is made up of a series of meetings and greetings. Whether you are making the initial contact with a client or a colleague .
In that case, orientation is more straightforward: Guide those individuals to get exactly where they want to go. You could also offer helpful information they might not have thought of. Personally, I like to start in this part of the store and work my way around. Take your time to look around. Some people stay here for as long as 45 minutes just exploring. After that initial engagement, check in with that customer, with things like: Would you like a basket?
Can I free up your hands? How about I start a fitting room for you while you continue looking around?
Would you like me to hold your cup of coffee at the counter so you can shop easier? Are you finding what you thought you would? They often stand by the front doors to greet and say goodbye to customers.
The associate then tells them exactly where they need to go, and even communicates with the rest of the floor to send a staff member that way if the customer needs help. Body language Verbal cues Eye contact Bear in mind that every person, and thus every customer, is different.
United Auto Sales Professionals
However, you can give associates knowledge of sales greeting techniques to enhance their skills and provide a brand-authentic customer experience. However, retail staff training is an area that would benefit from more attention, especially in relation to employing these in-store tactics. Guillot has found one effective training technique: Guillot says to switch it up; role play with extroverted, introverted, suspicious and even rude customers to help your staff build the collective skillset and learn which responses are brand-appropriate.
Employing Effective Sales Greeting Techniques One straightforward way to effectively greet and interact with customers is to put yourself in their shoes.
10 Tips to Help You Meet (and Beat) Your Retail Sales Targets
How would you like to be helped? Authentic, genuine interactions will almost always win over salesy practices. Whether you are making the initial contact with a client or a colleague, you want to get off on the right foot.
Doing so will make the first encounter and subsequent ones go smoothly and easily.Car Sales Training - Your First 10 Words - The Meet and Greet
Getting off on the wrong foot can make for a difficult recovery. Save your energy for later and use these simple strategies for a successful start 1.
- Car Sales Meet and Greet – Where it All Starts
- About SalesGravy
- How to Greet Customers in Retail: 20+ Examples to Try in Your Store
Stand up when you meet someone. This allows you to engage the person on an equal level -eye to eye. By remaining seated, you send a message that you don't think the other person is important enough to warrant the effort it takes to stand.
If you find yourself in a position where you can't stand up such as being trapped behind a potted plant offer an apology and an explanation.
Step 1: The Professional Meet and Greet | CarSalesPros
You might say something like, "Please excuse me for not getting up. I can't seem to get around the foliage. Your facial expression says more than your words.
Look as if you are pleased to meet the other person regardless of what is on your mind. Put a smile on your face for the person standing before you. Looking at the people you meet says you are focused and interested in them.
If you are staring off somewhere else, you may appear to be looking for someone more to your liking to come along. As we begin to dive into a process, we will focus more on how to BE less typical rather than promising a proven system because what works best can change from market to market and from dealer to dealer.
Car Sales Meet and Greet - Where it All Starts
What does not change are the qualities of superb customer service that will ensure that you are a person that your client likes, trusts and respects. As I waited to learn how my first customer interaction would begin while trying to process all the new information from hours at the dealership, there was a sense of overwhelm.
So, The definition of Conscious reads like this: As I waited to see how my first customer interaction would begin, there it was. An older vehicle turns into our dealership with a man inside. We can assume some things when we see older vehicles that look like prime trade material or a family with a coming of age teenager looking for a starter car, but it would be wrong to pinpoint their exact need before saying hello.
Assumptions can cause us to start on the wrong foot with a predetermined solution whereas being conscious focuses our mind on the bigger picture.