Meet and assist service cathay pacific

Tips for Traveling with Disabilities | Cheapflights

meet and assist service cathay pacific

Cathay Pacific has a five-star rating with and is known for its service. You can request what the airlines call "meet and assist" service. Learn more about special assistance for disability or mobility needs on to help us provide you with the services you require, for a comfortable and safe journey. Flight Review: Cathay Pacific ER Economy — Chicago to Hong Kong Four different Cathay Pacific check-in lines, each for one class of service. . would shoot out of the back galley to assist any time someone rang the call button. The dark-meat chicken was well cooked and slightly spicy.

I've been an only Cathay Pacific flyer since I'm able to bring my family for trips, but after today No thanks I've just reached Singapore travelling on SQ from Bangkok, and I've been in the airport since 10 am! Realised our flight delayed to I specifically asked the staff what time do I need to be at the gate?

The staff said 10 mins before Since we're still early, I brought my family to go have a quick bite. What a shock, long queue to clear security and after which stuck at immigration channel because the automated machine system is down.

meet and assist service cathay pacific

I queued in the priority queue, which is no difference as it's as slow witnessing 5 people trying the automated system and all 5 people failed and got stucked in between the gantry! Plus priority queue for people like elderly or with children etc but I was standing behind at least 4 individual adults in priority queue and the customs officer totally ignore the situation and just walked past.

Must-know airline info: Tips for travelers with disabilities

It's not Cathay Pacific's issue on the system. Drag my kids and parents to dash to Gate E, which the staff told me it's near. It is at least m from the point I cleared customs counter to the gate. Walking full speed 'cause I can't run due to my torn ACL, with my 3 children and my elderly parents 2 of which have heart problem.

  • Elderly passengers
  • Abu Dhabi International Airport
  • Cathay Pacific Meet and Greet

But I could see other last calls while in the queue! What kind of standard is this??? When I asked what about my luggage? The response, 'Oh, we've offloaded it already, you can collect back from outside the immigration.

Here you are telling me I've missed my flight 'cause I'm late and there you are saying my luggage is offloaded at So are you telling me you've predicted me missing the flight? I've checked in 8 luggages! Or the 2 ladies?? Otherwise, let the airline know of any special requirements at check-in, in the boarding area, and on the aircraft, and arrive at the airport at least two hours before departure to allow enough time to board comfortably.

Wheelchairs and wheelchair escorts are available at every airport, and some airports have electric carts available for customer use. Should you need to use them, or if you need help getting to your gate, boarding, deplaning or connecting, let a customer service agent know so they can arrange for a wheelchair to be available at each location. For travelers who need assistance getting onto the aircraft, Alaska Airlines offers lifts or ramps for anyone who is unable to ascend or descend stairs, and on-board wheelchairs that can be used to help passengers in reaching and transferring to their seats when boarding and deplaning.

There is space on most flights to stow one folding, collapsible, or breakdown wheelchair and that space is provided on a first come, first served basis. There is no weight limit for any assistive devices that you travel with and they will be accepted as either cabin baggage or checked baggage. Wheelchairs are available at all airport locations to transport you between the ticket counter and gate, and you can ask a skycap or porter if you need one, or if you need help with your own wheelchair, or other special assistance.

If necessary, Hawaiian Airlines has a special boarding chair to assist you in getting to your seat. If you need extra time exiting the aircraft, a wheelchair at your destination or transfer point, or assistance in deplaning the aircraft or through the terminal, the airline requests that you notify a flight attendant at least 45 minutes before landing so they have time to make the necessary arrangements.

WestJet Guests traveling with WestJet should let the airline know if they require the use of a wheelchair. For the most part wheelchairs are carried in the cargo compartment of the aircraft, but there are a few aircraft, operating on select flights, which are equipped with a shelf that can stow one medically-required, standard-folding wheelchair.

If the space is available, you can request it at the check-in counter on a first-come, first-served basis. Porter Customers traveling with Porter who have a disability, and who need special assistance should contact the call center at for further information about what Porter can do to assist. Wheelchairs are available for passengers who need them to get around the airport, and each Porter aircraft is equipped with an on-board wheelchair.

Spirit Depending on what kind of special assistance you need, you can request it when making a reservation online or through Spirit Airlines reservations to ensure you have everything you need for a comfortable journey. Depending on the size of the item, customers can take wheelchairs, walkers, canes, crutches, or assistive devices, in addition to one carry-on item on board.

Spirit Airlines personnel can assist customers with disabilities in boarding, deplaning and connecting with their flights, and provide assistance in getting customers to and from gates. Once you reach your destination airport, Spirit can help with deplaning and have your personal wheelchair ready for you at the gate or at the baggage claim. They will also provide transfer service on and off the aircraft using boarding or aisle chairs that are designed for aircraft aisles. Allegiant If you are traveling with Allegiant and you have a disability or special need, be sure to mention it when booking a reservation online or over the phone.

You can also contact the reservation center and request the assistance you may need to be added to your reservation. Battery-powered mobility devices wheelchairs, scooters, etc. Other assistive devices, such as walkers, canes, crutches, etc.

meet and assist service cathay pacific

Frontier If you need help moving through the airport when traveling with Frontier you can request a wheelchair or electronic cart ride through the concourse where available to get from one departure gate to another, or to help you get to baggage claim. There is one space on board Airbus aircraft to stow a wheelchair, which is available on a first come, first served basis.

You can request it when you make your reservation. When you reach your destination, a customer service representative or flight attendant will bring your wheelchair to the front of the aircraft after all passengers have deplaned and assist you with disembarking.

Cathay Pacific | Operating Airlines | Flight Information | Abu Dhabi International Airport

Alitalia When booking a ticket on Alitalia, passengers should discuss their requests for special assistance. Reservations representatives are able to answer questions and discuss special needs, but Alitalia also maintains a dedicated number for travelers with special needs: If you are traveling with a wheelchair or other mobility aids or assistive devices, let the booking agent know at the time of reservation.

Alitalia will transport these items free of charge. Passengers who need special assistance should give the airline 48 hours notice and check in one hour before the check-in time for the general public. Alitalia provides a variety of services, including: A Braille Safety Briefing Card available for blind and vision impaired passengers on medium-haul Airbus aircraft. The airline permits guide and service dogs to accompany passengers with disabilities at no charge.

Oxygen therapy for passengers with heart, lung or respiratory conditions to prevent the effects of cabin pressure when the airplane is flying at high altitudes.

Disability and mobility assistance | Help for passengers | Travel information - Cathay Pacific

Transportation of syringes and medicines on-board, for personal use, in sufficient quantity for the entire trip flights to and from the destination and the duration of the stay. A passenger traveling in a stretcher.

Those who give 48 hours advance notice and check in one hour before the check-in time for general public may receive the following services and accommodations: Carriage of an incubator. Hook-up for a respirator, ventilator, continuous positive airway pressure machine or portable oxygen concentrator to the aircraft electrical power supply.

Passengers should bring an adequate number of batteries on board the aircraft to power their electronic respiratory assistive medical devices including portable oxygen concentrators to power the device for percent of the expected maximum flight duration. More information about batteries and what to pack is available here. Accommodation for a passenger who must travel in a stretcher. Transportation for an electric wheelchair on an aircraft with fewer than 60 seats. Provision of hazardous materials packaging for batteries or other assistive devices that are required to have such packaging; Accommodation for a group of 10 or more qualified individuals with a disability, who make reservations and travel as a group; Provision of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory; Transportation of an emotional support or psychiatric service animal in the cabin.

Transportation of a service animal on a flight segment scheduled to take 8 hours or more Accommodation of a passenger who has both severe vision and hearing impairments.

Call deskmobile phoneinternational calls. Some passengers may be required to complete a Medical Information Form. ANA staff and cabin crew members can assist in identifying in-flight meal items and opening packages, but they cannot assist with feeding or the personal hygiene needs of passengers. Passengers who need this type of assistance or who are in a stretcher or infant incubator or whose doctor recommends an escort, must travel with an assistant.

Staff and cabin crew can assist customers with walking disabilities when ascending or descending stairs and moving inside the cabin. Stretcher rental and oxygen cylinder rentals are available through the airline via advance reservation and are subject to availability. At some airports, the following service equipment is available: Onboard, the following service equipment may be available availability is based on aircraft and flight: Cathay Pacific Cathay Pacific provides a variety of services for passengers with disabilities.

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Cabin crew can provide: The staff cannot help with personal care needs like eating and drinking, administering medications or assistance inside the lavatory. Passengers with disabilities are offered priority seating.

Service devices available onboard all aircraft include: Oxygen in cylinders for therapeutic or medical purposes may also be available free of charge. A stretcher can also be provided for a fee upon request.

Hearing and visually impaired travelers are offered: Cabin crew can read the menu and explain where all the food is placed on the tray to visually impaired travelers. Some flyers might be required to complete a Passenger Medical Clearance Form. The card is issued to passengers with stabile medical conditions. Etihad Airways Eithad Airways offers extensive guidelines and advice for travelers with medical and special needs. Passengers requiring special needs should request them at least 72 hours prior to flight departure.

Canes, crutches and walkers are allowed in-cabin and cabin crew can assist with stowing and retrieving of these assistive devices. Japan Airlines JAL classifies passengers with disabilities, illness or injuries as Priority Guests, who are given precedence.

It opened its Priority Guest Center in The airline has created products and services using a universal design to help all customers and create a barrier free environment. Air travelers with disabilities U. Passengers outside Japan can contact the nearest JAL reservations or sales office. Guests requiring additional assistance should check-in at the counter and not at self-service kiosks.

meet and assist service cathay pacific

JAL provides a variety of services at the airport and in-flight. Special devices at the airport to assist with boarding include: Cabin crew can provide a personal safety briefing; safety instructions in Braille; assistance in preparing to eat a meal, such as cutting up food, opening packages and identifying food; and help in writing an embarkation form.

Other items and equipment available include: Passengers requesting special assistance should do so at least 48 hours prior to departure. Passengers needing special assistance should check-in at least half an hour before the recommended check-in time those traveling with electronically powered wheelchairs should check in one hour earlier.

For those departing from Amsterdam Airport Schiphol, check in at desk Some travelers with special needs or their travel agents may need to complete Medical Information Form A and have their physicians complete Medical Information Form B. KLM will transport wheelchairs, scooters and walkers free of charge.

Wheelchairs and scooters must be check-in as checked luggage.

meet and assist service cathay pacific

As of Julythe Embraer and Fokker 70 will be equipped with one as well. The BoeingBoeingEmbraer and Fokker 70 aircraft have a foldaway curtain to enlarge the lavatory space. Staff will help find your way to and from the toilet, but they cannot assist you in the toilet area. All aircrafts have a number of aisle and middle seats that have moveable armrests, so passengers can transfer more easily into their seats.

The number and locations of movable aisle armrest seats may vary by aircraft type. Bring your own electric wheelchair scooterwalker or crutches or use a cabin wheelchair. Bring special medical equipment.